Return & Exchange Policy

We are committed to ensuring your satisfaction with any merchandise you have ordered from us. However, if you’re unhappy for any reason, here’s what to do.

• Contact our customer service center by emailing us images of the defective products at lavioshshop@gmail.com
• You have to send us back to our official address within 7 days of the delivery production of the original invoice provided the goods are unused, must be packed in their original packing with all tags attached, unworn/undamaged condition and not altered.
• Due to the differences in color monitors/screens and lighting used during photoshoots, the exact color or texture of the final item may slightly vary from what is seen on screen, therefore products cannot be exchanged for this reason. We will only exchange any product(s) if the product(s) received has any kind of manufacturing defect.
• Items purchased from sales and promotions are not eligible for exchange.
• No cash refunds, only online store coupons are available for out-of-stock items.
• No exchange for accessories.
• Once the sale starts the final price at the sale will be the final exchange price.
• Exchange within 7 days of the purchase.
• You will receive an online coupon valid for 1 month if the product (replacement) is not available or you want to use it later (no cash refund).
• No Exchange for accessories.
• Item purchased from promotions is not eligible for exchange/return.
• The exchange price of a product will be equal to the price at the time of exchange.
• Washed and Used/misused items will not be eligible for exchange.
• Exchange is not possible without the original receipt.
• Carefully repack the merchandise making sure all tags are intact, the product is unused, and the receipt is included.
• Exchanging the item’s shipping cost will be charged to the customer.